🛵 Delivery Information

From local store to your door.

Learn how ShopZi deliveries work, including orders from one or two local stores, how delivery estimates are shown and when you can follow the driver.

How delivery works

Key things to know before and after placing your order.

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Delivery location
Your selected address helps ShopZi show stores and delivery options available in your area.
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Store preparation
Each local business receives and prepares the items ordered from its own store. A multi-store basket can therefore have two preparation stages.
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Driver pickup
The assigned driver collects the prepared order. For a multi-store delivery, the route may include a second store pickup before heading to you.
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Door delivery
The driver brings the order to the delivery address selected for the order.

Delivery estimates

Estimated delivery times are guidance and can change during an order.

Before you order

A store may display an estimated delivery time so you can understand roughly how long an order may take. For a multi-store basket, ShopZi can account for both stores in the estimate.

The estimate is not a guaranteed arrival time.

While the store prepares

Preparation time can vary depending on the number of items, the type of order and how busy the local business is.

Larger, busy or multi-store orders may take longer to prepare.

During delivery

Travel time can be affected by distance, traffic, road conditions and other delivery circumstances.

Tracking helps you follow progress after pickup.

Two-store delivery

ShopZi can allow eligible delivery baskets from up to two participating stores. Each store prepares its own items and the driver may complete multiple pickups before delivering the combined route to you.

Any applicable additional pickup charge and the delivery estimate are shown before you confirm checkout.

Track your delivery

ShopZi delivery tracking is intended for the delivery stage after pickup begins. For a multi-store order, the driver may still need to collect from the second store before travelling to your delivery address. Before pickup, either store may still be preparing its part.

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Order placed
Your order has been submitted.
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Preparing
The store is preparing your order.
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Picked up
The driver has collected the order, or is completing the required pickups for a multi-store delivery.
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Delivered
The order has reached the delivery address.

If there is a delivery problem

Check the order information first, then contact ShopZi if help is needed.

Delivery is taking longer than expected

An estimate can change because of preparation, traffic, distance or driver availability.

  • Check the current order status.
  • Check tracking if the order has been picked up.
  • Avoid placing a duplicate order while waiting.
  • Contact support if the delay becomes significant.

Wrong delivery address

Make sure your delivery address is correct before checkout. Changing an address after an order is already being prepared or delivered may not always be possible.

  • Check the address shown on your order.
  • Contact ShopZi as soon as possible if it is incorrect.
  • Include your order number when asking for help.
  • Do not send passwords or full payment card details.
Delivery times are estimates
Actual delivery time can vary based on store preparation, distance, traffic, driver availability, additional pickups in a multi-store order and other circumstances affecting the order.
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Need help with a delivery?

Open your order first, then contact ShopZi with the order number if you still need assistance.

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