How can we help?

Set your delivery location, choose a participating local store or restaurant, add available products to your basket and complete checkout.

If you are logged in, open the Orders section. Your order status will show the current stage of the order.

Delivery tracking becomes relevant after the driver has collected the prepared order. You can then follow the delivery progress.

Product prices, availability and minimum order values are set by each participating local business.

Yes. Delivery times can vary depending on order preparation, distance, traffic and driver availability.

Check your order details first. For a missing, incorrect, damaged or other product issue, open the order and contact the store through ShopZi. The store can review issues with its own products and, where applicable, offer a replacement, refund or redelivery. For a delivery problem, use the appropriate driver or ShopZi support option shown for the stage of your order.

Refund and cancellation options depend on the stage of the order and the circumstances. A participating store can resolve eligible issues involving its own products through ShopZi, including item refunds, replacements or redelivery where available. Delivery-related problems may be handled by ShopZi support. See the Refunds & Cancellations page for full information.

Local businesses interested in joining ShopZi can visit the Become a Partner page and submit their details.